Returns & Exchanges

At Fashionable Jwels By Cherry, each product is carefully checked before dispatch to ensure quality and satisfaction.

No Return & No Exchange Policy

We currently do not offer returns or exchanges on any products once an order has been confirmed and delivered.

Damaged or Incorrect Product Support

If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery with clear product photos and an unboxing video recorded while opening the courier package. This video is mandatory for verification and claim approval.

Unboxing Video Requirement (Important)

• The parcel opening video must be recorded from the start without cuts or pauses
• The shipping label must be clearly visible in the video
• The entire unpacking process must be captured
• Claims without a proper unboxing video may not be accepted

Eligibility for Replacement (If Approved)

• Product must be unused and unwashed
• Original tags must remain attached
• Issue must be reported within 24 hours of delivery
• Valid unboxing video proof must be provided
• Approval is subject to verification by our support team

Non-Eligible Requests

• Requests made after 24 hours of delivery
• Claims without unboxing video proof
• Used, washed, or damaged items after delivery
• Incorrect size selection by the customer
• Minor color variation due to lighting or screen differences

Refund Policy

Refunds are not applicable once an order has been confirmed. Replacement may be provided only in case of verified damaged or incorrect items supported by proper unboxing video proof.